Privacy Policy

1. Introduction

Please read this Privacy Policy (“Privacy Policy”) before using our Service including the Website, Widget and API, referred to collectively as the “Service”. This Privacy Policy governs the types of information and data we collect and how we use and share this information. Your access to and use of the Service are available only on the condition that you agree to the Terms of Service available at https://www.chatimage.ai/terms. chatimage.ai (“Company”) operates the Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy.

2. Definitions

3. The Data Controller

The controller of your Personal Data is: chatimage.ai.

4. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

5. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including:

1. email address,
2. first name and last name,
3. Cookies and Usage Data.

Usage Data

We may collect information that your browser sends whenever you visit our Service or access Service through a Device. Usage Data may include IP address, browser type, browser version, visited pages, time and date of visit, time spent on pages, unique Device identifiers, operating system and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent, but some parts of our Service may not work if you do not accept cookies.

1. Session Cookies: We use Session Cookies to operate our Service.
2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
3. Security Cookies: We use Security Cookies for security purposes.
4. Advertising Cookies: Advertising Cookies may be used to serve advertisements relevant to you and your interests.

6. Use of Data

chatimage.ai uses the collected Personal Data for various purposes:

1. to provide and maintain our Service;
2. to notify you about changes to our Service;
3. to allow you to participate in interactive features of our Service when you choose to do so;
4. to provide customer support;
5. to gather analysis or valuable information so we can improve our Service;
6. to monitor the usage of our Service;
7. to detect, prevent and address technical issues;
8. to fulfill any other purpose for which you provide it;
9. to carry out our obligations and enforce rights arising from contracts, including billing and collection;
10. to provide account and subscription notices, including expiration and renewal notices;
11. to provide news, special offers and general information about similar goods, services and events unless you opt out;
12. in any other way we may describe when you provide the information.

7. Retention of Data

We retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. We retain and use Personal Data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements and policies. Usage Data is generally retained for a shorter period unless needed for security, functionality, or legal obligations.

8. Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your jurisdiction where data protection laws may differ. The Company will take steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy, including contractual protections for transfers among jurisdictions where applicable.

9. Disclosure of Data

We may disclose Personal Data you provide:

1. if required by law or in response to valid requests by public authorities;
2. if we or our subsidiaries are involved in a merger, acquisition or asset sale;
3. to subsidiaries, affiliates and employees;
4. to contractors, service providers and third parties used to support our business;
5. to fulfill the purpose for which you provide it;
6. with your consent in other cases.

We do not sell or otherwise share your Personal Data except as described in this Privacy Policy.

10. Security of Data

The security of your data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. We use appropriate administrative, technical and physical safeguards to protect Personal Data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

11. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union or European Economic Area, you have certain data protection rights. These include:

1. the right to access your Personal Data;
2. the right to request rectification of inaccurate Personal Data;
3. the right to request erasure of your Personal Data;
4. the right to request restriction of processing;
5. the right to object to processing based on your particular situation;
6. the right to withdraw consent where processing is based on consent;
7. the right to lodge a complaint with a supervisory authority.

If you wish to exercise these rights, please email us at contact@chatimage.ai. We may ask you to verify your identity before responding.

12. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA requires commercial websites and online services collecting personally identifiable information from California consumers to post a conspicuous privacy policy. More information is available at https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/.

According to CalOPPA, users can visit our site anonymously, Privacy Policy changes will be posted on this page, and users may change personal information by emailing us.

We honor Do Not Track signals when a Do Not Track browser mechanism is in place.

13. Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

14. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics tracks and reports website traffic. For more information, visit https://policies.google.com/privacy?hl=en and https://support.google.com/analytics/answer/6004245.

Mixpanel

Mixpanel is provided by Mixpanel Inc. You can opt out at https://mixpanel.com/optout/. More information is available at https://mixpanel.com/terms/.

15. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing and do not store or collect payment card details. Payment information is provided directly to payment processors whose use of personal information is governed by their Privacy Policy.

1. Paddle - Privacy Policy of Paddle Inc. can be viewed at: https://paddle.com/legal/privacy.

16. Links to Other Sites

Our Service may contain links to other sites not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for third-party sites or services.

17. Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If we become aware that we collected Personal Data from children without parental consent, we take steps to remove that information from our servers.

18. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the effective date unless another notice is required by law. Changes are effective when posted on this page.

19. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@chatimage.ai.

20. Privacy Policy Addendum

Addendum to Privacy Policy for Canada

Personal Data maintained and processed by affiliates and third-party service providers in the U.S. and other foreign jurisdictions may be subject to disclosure pursuant to lawful access requests by courts or government authorities.

Addendum to Privacy Policy for Mexico

To the extent Mexican privacy laws or regulations apply, additional Mexico-specific provisions apply and prevail over conflicting provisions in this Privacy Policy. You may withdraw consent or request access, correction, cancellation or objection by contacting us.

Addendum to Privacy Policy for Japan

The Company complies with Japanese laws and regulations, including the Act on the Protection of Personal Information.

Addendum to Privacy Policy for Republic of Korea

Except as otherwise required by law, consumer Personal Data is securely disposed of without delay when consent is revoked, the purpose of collection has been accomplished, or the legal retention period has expired.